Outsourcing the Help Desk at Troutman Sanders » The Outsource Blog

Outsourcing the Help Desk at Troutman Sanders » The Outsource Blog

Troutman Sanders CIO Barbara Kunkel explains that the firm’s rationale for outsourcing its help desk was manifold. Troutman Sanders wanted to reduce the cost of help desk calls, as well as avoid future costs in training and maintaining …

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